{"id":14,"date":"2025-12-25T21:08:32","date_gmt":"2025-12-25T20:08:32","guid":{"rendered":"https:\/\/newwaveofficial.com\/?page_id=14"},"modified":"2026-09-30T21:46:00","modified_gmt":"2026-09-30T19:46:00","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/newwaveofficial.com\/en\/refund-return-policy\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> 01\/01\/2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>New Wave<\/strong>, we want you to be fully satisfied with your purchase. If something isn\u2019t right, we\u2019re here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping &amp; Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We ship every order with <strong>PostNL<\/strong>. As soon as your parcel is on its way you receive a track &amp; trace link by email.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Netherlands:<\/strong> \u20ac3.99 per order, <strong>free on orders over \u20ac200<\/strong><\/li>\n\n\n<li><strong>Rest of the EU:<\/strong> \u20ac9.99 per order, <strong>free on orders over \u20ac200<\/strong><\/li>\n\n\n<li>Fast delivery throughout the Netherlands<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Have not received your parcel within 7 working days? Email us with your order number and we will look into it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may return an item if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The request is made within <strong>14 days<\/strong> of receiving your order<\/li>\n\n\n\n<li>The item is <strong>unused<\/strong>, <strong>unworn<\/strong>, and in its <strong>original condition<\/strong><\/li>\n\n\n\n<li>Original tags and packaging are included<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Items worn, washed, or damaged will not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, please contact us at:<br>\ud83d\udce7 <strong><a href=\"mailto:contact@newwaveofficial.com\">contact@newwaveofficial.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photos (if item is damaged or incorrect)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide return instructions once approved.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are <strong>paid by the customer<\/strong>, unless the item is defective or incorrect<\/li>\n\n\n\n<li>We recommend using a tracked shipping service<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be issued within <strong>7\u201310 business days<\/strong><\/li>\n\n\n\n<li>Refunds are processed to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Shipping costs are <strong>non-refundable<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We currently do <strong>not offer direct exchanges<\/strong>.<br>If you need a different size or item, please return the original product and place a new order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or incorrect item, contact us within <strong>48 hours<\/strong> of delivery with photos.<br>We will arrange a replacement or refund at no extra cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Non-Returnable Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Items marked as <strong>Final Sale<\/strong><\/li>\n\n\n\n<li>Hygiene-sensitive items (if applicable)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns or refunds, contact us at:<br>\ud83d\udce7 <strong><a href=\"mailto:contact@newwaveofficial.com\">contact@newwaveofficial.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 01\/01\/2026 At New Wave, we want you to be fully satisfied with your purchase. If something isn\u2019t right, we\u2019re here to help. Shipping &amp; Delivery We ship every order with PostNL. As soon as your parcel is on its way you receive a track &amp; trace link by email. Have not received your parcel within 7 working days? Email us with your order number and we will look into it. 1. Return Conditions You may return an item if: \u274c Items worn, washed, or damaged will not be accepted. 2. How to Request a Return To start a return, please contact us at:\ud83d\udce7 contact@newwaveofficial.com Include: We will provide return instructions once approved. 3. Return Shipping 4. Refunds Once we receive and inspect your return: 5. Exchanges We currently do not offer direct exchanges.If you need a different size or item, please return the original product and place a new order. 6. Damaged or Incorrect Items If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.We will arrange a replacement or refund at no extra cost. 7. Non-Returnable Items 8. Contact For any questions regarding returns or refunds, contact us at:\ud83d\udce7 contact@newwaveofficial.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry","post-no-thumbnail"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":6,"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":10278800723671,"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/10278800723671"}],"wp:attachment":[{"href":"https:\/\/newwaveofficial.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}