Refund & Return Policy

Last updated: 01/01/2026

At New Wave, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Conditions

You may return an item if:

• The request is made within 14 days of receiving your order
• The item is unused, unworn, and in its original condition
• Original tags and packaging are included

❌ Items worn, washed, or damaged will not be accepted.

2. How to Request a Return

To start a return, please contact us at:
📧 contact@newwaveofficial.com

Include:

• Order number
• Reason for return
• Photos (if item is damaged or incorrect)

We will provide return instructions once approved.

3. Return Shipping

• Return shipping costs are paid by the customer, unless the item is defective or incorrect
• We recommend using a tracked shipping service

4. Refunds

Once we receive and inspect your return:

• Approved refunds will be issued within 7–10 business days
• Refunds are processed to the original payment method
• Shipping costs are non-refundable

5. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no extra cost.

7. Non-Returnable Items

• Gift cards
• Items marked as Final Sale
• Hygiene-sensitive items (if applicable)

8. Contact

For any questions regarding returns or refunds, contact us at:
📧 contact@newwaveofficial.com