Shipping & Returns

Last updated: 01/01/2026

At New Wave, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Shipping & Delivery

We ship every order with PostNL. As soon as your parcel is on its way you receive a track & trace link by email.

• Netherlands: €3.99 per order, free on orders over €200
• Rest of the EU: €9.99 per order, free on orders over €200
• Fast delivery throughout the Netherlands

Have not received your parcel within 7 working days? Email us with your order number and we will look into it.

1. Return Conditions

You may return an item if:

• The request is made within 14 days of receiving your order
• The item is unused, unworn, and in its original condition
• Original tags and packaging are included

❌ Items worn, washed, or damaged will not be accepted.

2. How to Request a Return

To start a return, please contact us at:
📧 contact@newwaveofficial.com

Include:

• Order number
• Reason for return
• Photos (if item is damaged or incorrect)

We will provide return instructions once approved.

3. Return Shipping

• Return shipping costs are paid by the customer, unless the item is defective or incorrect
• We recommend using a tracked shipping service

4. Refunds

Once we receive and inspect your return:

• Approved refunds will be issued within 7–10 business days
• Refunds are processed to the original payment method
• Shipping costs are non-refundable

5. Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return the original product and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no extra cost.

7. Non-Returnable Items

• Gift cards
• Items marked as Final Sale
• Hygiene-sensitive items (if applicable)

8. Contact

For any questions regarding returns or refunds, contact us at:
📧 contact@newwaveofficial.com