FAQ
Frequently asked questions
Which payment methods do you accept?
You can pay with iDEAL, Klarna, credit or debit card (Visa, Mastercard, Maestro, American Express), Bancontact, Apple Pay and Google Pay. All payments are processed securely through Stripe.
What are the shipping costs and delivery times?
We ship with PostNL. Shipping within the Netherlands costs €3.99 and is free on orders over €200. For the rest of the EU, shipping is €9.99 and free on orders over €200.
As soon as your order ships you receive a track & trace link by email. Fast delivery throughout the Netherlands.
Can I track my order?
Yes. Every order is shipped with PostNL track & trace. You receive the tracking link by email the moment your parcel is on its way.
Can I return an item?
Yes, within 14 days of receiving your order, as long as the item is unworn, unwashed and in its original condition with tags and packaging. Email us at contact@newwaveofficial.com with your order number and we will send you the return instructions. Return shipping is paid by you, unless the item is defective or incorrect.
See our full refund & return policy.
Can I exchange for another size?
We do not offer direct exchanges. Return the item and place a new order for the size you need. Approved refunds are issued within 7 to 10 business days to your original payment method.
How do I choose my size?
Our pieces are available from XS to 5XL depending on the item, with a clean, structured fit. In between sizes? Choose the larger size for a more relaxed fit, or send us a message and we will help you pick.
I received a damaged or wrong item. What now?
Contact us within 48 hours of delivery with a photo and your order number. We arrange a replacement or refund at no extra cost.
Do you have a physical store?
New Wave is online only. Follow us on Snapchat, Instagram and TikTok (@nwave1) for drops and new arrivals.
